If your Claris FileMaker Server admin console is showing an expired license, please contact us for a new license certificate at support@trackedapp.com.au If you have access to the filemaker downloads page…

For instructions please contact us at support@trackedapp.com.au 

After a fresh install of filemaker server a security setting must be changed in order to open the photos database on the server. To do this open a command prompt…

If your school logo has changed, please send the latest logo to our support team. We will send back a formatted ‘rename.fmp12’ file for you to upload to the TrackEd…

Here is a filemaker article on resetting the server admin console password. https://support.claris.com/s/article/What-to-do-if-FileMaker-Server-Admin-Console-password-is-lost-or-forgotten-1503692949732?language=en_US In short, you can only reset the password if you know the 4 digit pin (as set…

If a staff member has lost their account password then another user with access can change their password on the settings > accounts tab. If no staff at your school…

If you already have Automatic Updates installed on your server, and they recently stopped triggering the steps below will reinstate it. Please replace the powershell script at c:/TrackEd with the…