Tech FAQ – TrackEd Support

Updating an expired license certificate

If your Claris FileMaker Server admin console is showing an expired license, please contact us for a new license certificate at support@trackedapp.com.au If you have access to the filemaker downloads page…
Auto Updates on Server

For instructions please contact us at support@trackedapp.com.au
Privilege Set Account Types

User accounts are added on the ‘Settings > Accounts and Bulk Email’ page inside TrackEd. Any account holder at your school with data entry access can add and edit the…
Open TrackEd_Photos.fmp12

The TrackEd_Photos.fmp12 file is not longer needed as photos are now built into the main TrackEd file
Updating a school logo

If your school logo has changed, please send the latest logo to our support team. We will send back a formatted ‘rename.fmp12’ file for you to upload to the TrackEd…
Password Reset – Server Admin Console

Here is a filemaker article on resetting the server admin console password. https://support.claris.com/s/article/What-to-do-if-FileMaker-Server-Admin-Console-password-is-lost-or-forgotten-1503692949732?language=en_US In short, you can only reset the password if you know the 4 digit pin (as set…
Password Reset – User account

If a staff member has lost their account password then another user with access can change their password on the settings > accounts tab. If no staff at your school…
Automatic Updates – 2023 Fix

If you already have Automatic Updates installed on your server, and they recently stopped triggering the steps below will reinstate it. Please replace the powershell script at c:/TrackEd with the…